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Factors affecting social media use in investigations. In a possibly fraudulent claim, information from social media accounts can provide insurance professionals with valuable insights about a claimant. (Photo: Shutterstock)

Insurers — claims adjusters more specifically — have had access to policyholder social media profiles for the better half of a decade now. Platforms such as Facebook, Twitter and Instagram can all be helpful tools, especially in claims where large losses are at stake.


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