Factors affecting social media use in investigations. In a possibly fraudulent claim, information from social media accounts can provide insurance professionals with valuable insights about a claimant. (Photo: Shutterstock)

Insurers — claims adjusters more specifically — have had access to policyholder social media profiles for the better half of a decade now. Platforms such as Facebook, Twitter and Instagram can all be helpful tools, especially in claims where large losses are at stake.

According to the National Insurance Crime Bureau, it is estimated that nearly 10% of all U.S. property and casualty insurance claims are fraudulent. Furthermore, insurers spend nearly $5 billion annually on false workers’ compensation claims. As a result, taking to social media to gather possibly incriminating information in cases where fraud is suspected, is a given.

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