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Reducing defense costs for workers' comp claims. State law governs the amount of money healthcare providers may charge for copying medical records. (Photo: Shutterstock)

Is evaluating a claimant’s medical records and billings a part of your claims handling process? If so, you understand how costly it can be to obtain such records — particularly when those materials are voluminous.

Insurers can easily spend several thousand dollars on medical record retrieval costs for a single claimant.  However, a federal law, called the Health Information Technology for Economic and Clinical Health Act (“HITECH”), provides a simple and straightforward way for insurers to stop overpaying for medical records.

Expenses for obtaining medical records

Whether you handle bodily injuries on personal or commercial lines, workers’ compensation, special investigations and fraud, or underinsured/uninsured motorist claims, you analyze claimants’ medical records on a daily basis.

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