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As customer expectations change, the way you process claims should too. (Photo: Shutterstock)

For your customers, claims processing is what insurance is all about. It’s a key touch point in the customer life cycle, at a crucial time when they truly need you. Customers expect an efficient, quick and user-friendly response to their claims. And today, they also expect the process to be fully digital and as zero-touch as possible.

Danielle Ling

As the Associate Editor of Online Features & Multimedia for PC360, Danielle Ling writes and edits feature articles for both online and print publications. Danielle heads PC360's video department, producing news packages and animated videos for the site. A University of Maryland and Philip Merrill College of Journalism alum, prior to this role, Danielle served as a video journalist for Verizon FiOS 1 News NJ on the show "Push Pause." Connect with Danielle on LinkedIn or email her at dling@alm.com

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