Secrets to technology integration. The key to successfully integrating new claims management systems is planning. (Photo: Shutterstock)

You wouldn’t write a paper by typing random keys on a keyboard, just like you wouldn’t build a home by throwing bricks in a pile. The keys to success in any significant and complicated project are forethought and planning.

The process of integrating the systems we use every day for claims processing is no different — in order to be successful, upfront planning is essential.

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