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Insurance technology advances. Technology is changing many aspects of the insurance process, allowing policyholders to contact insurers from multiple devices 24/7. (Photo: Shutterstock)

Technology is constantly changing how consumers interact with their world — we can purchase our groceries online and pick them up at the store without getting out of the car. We can order items from an online service provider and have them delivered to our door within 24 hours. Products, services and even insurance can be purchased on our cell phones from just about anywhere.

Some millennials don’t remember life before texting, social media and cell phones. They expect to be able to get directions, take photos, watch videos, speak to friends around the globe and purchase products all on a mobile device.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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