Mickey Mouse hugs a guest. Mickey and Minnie Mouse greet young visitors to Walt Disney World. (Photo: Courtesy of Disney)

Cover Story

20  Managing Risk at the Happiest Place on Earth

By Patricia L. Harman, Claims Magazine

At twice the size of Manhattan, Walt Disney World faces many of the same risks as a large city. It’s how they manage those risks that makes them unique.

24  How Businesses Can Prepare for Active Shooters

By Kathleen M. Bonczyk, Esq., Workplace Violence Prevention Institute

Personal and business stresses are just some of the triggers for business-related shootings. Recognizing the signs early can be the difference between life and death.

27  Picking up the Pieces after the Storms

By Moshe Beauford

Industry professionals discuss lessons learned from the 2017 hurricane season.

30  With Age Comes Wisdom…and Larger Workers’ Comp Claims

By Scott Berglund, Esq. & Jose Pagan, Esq., Walton Lantaff Schroeder & Carson LLP

The aging working population is growing and so are workers’ comp claims and the issues affecting them.

33  Weather CSI: Verifying the Impact of Wind, Rain & Storm Surge

By Megan D. Walker-Radtke, CCM, Blue Skies Meteorological Services

Like the crime scene investigators on popular television shows, insurers are using forensic meteorology to verify the real source of hurricane-related claims.


Not all damage is fair. First party claims are supposed to be paid in good faith. (Photo: Shutterstock)


Claims Queue

12           The Rise of CAT Claims

By Christine G. Barlow, CPCU

Risk Management

14          Disaster Preparation: What Happens if the Natural Disaster Never Comes?

By Michael Brown

Claims Management

16          Insurance Technology Lessons from 2017

By Bill Brower and George Hosfield


62           It Just Isn’t Fair!

By Ken Brownlee, CPCU


4             Online

6             Editor’s Note

8             National Report

10           Reporter’s Notebook

18           And the Verdict Is…