The insurance industry has become more digital in recent yearsas its reliance on data and technology has grown. Despite this,many insurers and insureds still rely on paper — especially when itcomes to claims.

Claims professionals will be the first to tell you howtime-consuming the paperwork can be. As a former claiminsurance attorney in Washington D.C., Chris Cheatham is nostranger to sorting through a sea of papers. He usuallyrepresented insurance companies against the federal government orin cases involving large construction projects.

One day he realized the papers he was reviewing “were alwaysreally unorganized and it was costing my companies, who werethe large carriers, a lot of money.” Within the insurance industry,he would hear of professionals turning to X-Acto knives orExcel spreadsheets; others were simply redlining in order tocompare policies and find exclusions. And the job became even morelabor intensive when the insurance professional was comparingpolicies from more than one insurer, which is often the case withlarge businesses.