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Managing risk at the happiest place on Earth

At twice the size of Manhattan, Walt Disney World faces many of the same risks as a large city. It's how they manage those risks that makes them unique.

Walt Disney World Cinderella’s Castle at the Walt Disney World Resort greets visitors when they enter the Magic Kingdom. (Photo: Courtesy of Disney)

As Walt Disney said, “It all began with a mouse.” What started in Walt Disney’s imagination has evolved into a global empire with theme parks, movie studios, television networks, a cruise line, restaurants, hotels, shops and so much more.

From a risk management perspective, keeping guests and cast members (Disney employees) safe is job one. And nowhere is this more of a priority than at the Walt Disney World Resort (WDW) in Orlando, Florida.

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Patricia L. Harman

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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