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Robert Klinger credits his military service with helping him succeed.

Robert Klinger is a strong believer in quality service and social responsibility — and at his agency, the two are intrinsically linked. As president and CEO of the Klinger Insurance Group in Germantown, Md., he has created a business model that is creative and successful in serving several unique markets.

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at pharman@alm.com

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