In 2018, agents and carriers will have to balance emergingtechnology with human-driven customer service, according to theOhio-based insurance-industry digital solutions provider Smart Harbor.
New insurance trends analysis from Smart Harbor outlines 5 keypredictions for the new year.
According to the report, agents in 2018 will accelerate their adoption ofdigital tools, and agents and carriers will enter into strongerpartnerships to share critical data and analytics to grow.
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Danielle Ling
Danielle Ling is an experienced video journalist and business reporter. As associate editor, Danielle manages all multimedia and reports on industry news and risk-related coverage, managing all weather-related content. A University of Maryland and Philip Merrill College of Journalism alum, Danielle previously served as a video journalist for Verizon FiOS 1 News NJ, Push Pause. Connect with Danielle on LinkedIn or email her at [email protected].
