It's a tricky time for carriers, who are frequently encountering claims thinking that straddles the old world and the new. (Photo: Shutterstock)

Claims executives have a choice: Either they can keep pace with their customers or run the risk of being outpaced by the underlying technological drivers that effect changes on all industries.

Today innovations haven’t just affected back-office insurance operations. Some are beginning to have profound effects on insurance claims, introducing new types of claims and shifting risk. Innovation is not only revolutionizing business operations, it’s reshaping the claims landscape.

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