At CCC Information Services, Inc., our theme for Crash Course 2017 was "It's Happening."

A quick review of some of the hot issues so far this year underscores just how quickly our landscape is being transformed. Whether it is a growing trend to offer consumers the ability to submit a claim via a mobile app and photos, growing cybersecurity concerns, or new vehicle technology underscoring the need to access OE repair procedures, the industry is having to adapt to these changes quickly. 

Nearly every large company today has invested in some sort of innovation lab, either internal or external, hoping to be on the leading edge of new innovation driving change in our industry.

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