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At CCC Information Services, Inc., our theme for Crash Course 2017 was “It’s Happening.”

A quick review of some of the hot issues so far this year underscores just how quickly our landscape is being transformed. Whether it is a growing trend to offer consumers the ability to submit a claim via a mobile app and photos, growing cybersecurity concerns, or new vehicle technology underscoring the need to access OE repair procedures, the industry is having to adapt to these changes quickly. 

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