Most people work a number of different jobs as part of their career track before they find the insurance industry, but the winner of this year’s Claims Luminary of the Year Award is an anomaly. Brandon Kay of Generali Global Assistance (formerly CSA Travel Protection) actually chose to start his professional career in the insurance industry.

Kay and his roommate had been friends since middle school when his friend started working at CSA. “I had never heard of travel insurance before, but I liked the idea of helping people who were traveling and something happened,” says Kay. CSA was hiring and Kay asked his roommate if it would be alright if he applied for a job there as well. Kay put in an application and CSA hired him and another friend of theirs.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?


© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

More from this author


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.