Both repairers and insurers have begun to more actively monitorthe differences between the planned and actual events for keyprocess steps such as vehicle in, repair start, repair complete andvehicle out, with the goal to shave wasted time off of the claimand repair process and streamline communication between allparties.

The average days between vehicle in and repair start, and theaverage days between repair complete and vehicle out haveessentially remained unchanged over the last three years. Each averages slightly less than one day, whether the vehicle isdriveable or non-driveable, and remain an opportunity for theindustry to further streamline check-in and check-out.

Over the last three years, the average number of days from thedate the vehicle is brought into the shop to the date it is pickedup (a 24 hour / 7 day measurement), or “keys to keys” has grownfrom 9.26 days to 9.85 days.

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