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Insurance professionals are extraordinary people who are rarely recognized for their efforts. They meet policyholders during a major crisis, investigate the incident and determine what aspects are covered under the insured’s policy. To say their jobs are challenging would be an understatement, and yet they invest countless hours working to resolve these claims.

Last month at the America’s Claims Event in Charlotte, N.C., we recognized two outstanding individuals and one leading-edge company for their contributions not only to their policyholders, but to the insurance industry in general.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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