Are your insurance agency clients satisfied with their autoinsurance carrier?
A new report found that a combination of record numbers of milesdriven, increased frequency and severity of collisions andextreme weather has crimped U.S. auto insurer profitability,resulting in rate increases for 26% of customers and a strain oncustomer satisfaction.
According to the J.D. Power 2017 U.S. Auto InsuranceStudy released Monday, price satisfaction declined thisyear, even as other areas of the overall customer experience haveimproved.
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Jayleen R. Heft
Jayleen Heft is the digital content editor for PropertyCasualty360.com. Contact her at [email protected].
