For Susan Daniels — the insurance industry was pretty much loveat first sight.

Most people who find themselves in the industry have workedelsewhere before changing careers, but that wasn't the case forDaniels. “After graduating with a degree in health careadministration, I started pursuing a Master's degree in publichealth administration, and undertook an internship in the healthfield,” she explains.

Started as a workers' comp trainee adjuster

When the internship wasn't the challenge she'd hoped, Danielsstarted watching for job openings and applied to be a workers'compensation trainee adjuster with an insurancecompany. Insurance ran in her family as her father had spent morethan 30 years as a multi-line adjuster, working as a workers'compensation claims manager at Northern Adjusters.

“My dad put out an inquiry about the job and called me back tosay that as long as I could spell 'insurance,' they welcomed me toapply,” recalls Daniels.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]