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Several previous Insurance Insights blogs have already touched on the digitization of almost every transaction around the world, impacting and influencing every consumer touchpoint. When it comes to shopping, customers want fast, easy, and convenient transactions, from how they shop in retail spaces to how they manage their bank transactions. So it should be no surprise that consumers are looking for the same type of experiences when it comes to their auto insurance. And that includes the way their claims are processed.

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