It is estimated that in the next several years, 25 percent ofthe “old-guard” claims professionals will retire and eventually be replaced by millennials – thosewho were born between 1980 and 1999.

There is some angst among claims executives about the takeover of a new generation. One of thebiggest worries is how a generation raised on cell phones, textmessaging and emoticons will ever be able to become effectivewriters, despite the existence of numerous template letters andforms. They are on the doorstep: vocationally oriented millennialswhose education may not have embraced the liberal arts smorgasbordof reading, writing, literature and other aspects of what was onceconsidered a well-rounded education.

It has become a national cliché that writing skills havedeclined over the past decade or so and that writing errors appearfrequently in the media where they were once rarities. While manymillennials are very competent writers, there have been enoughexamples of millennial claims writing deficits to hint at specificpoor writing tendencies among this group.

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