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This is the second installment of a series detailing the five disciplines at the core of an effective data metrics program for claims litigation organizations.

In the first article in this series, I explained why metrics are so crucial to any claims litigation program and detailed the reasons why the first discipline, support from senior management, is absolutely necessary for success. Now I’d like to focus on the next two disciplines at the heart of an effective litigation program – business intelligence and commitment to maintaining data integrity.

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