This is the second installment of a series detailing thefive disciplines at the core of an effective data metrics programfor claims litigation organizations.

In the first article in this series, I explained whymetrics are so crucial to any claims litigation program anddetailed the reasons why the first discipline, support from seniormanagement, is absolutely necessary for success. Now I'd like tofocus on the next two disciplines at the heart of an effectivelitigation program – business intelligence and commitment tomaintaining data integrity.

Business intelligence

Business intelligence
(BI) is a technology-based process foranalyzing large amounts of data, shared via reports, dashboards andvisualizations, to inform decision-making and evaluate performance.Effective use of BI is the single most important element indeveloping a strong data-driven claims litigation organization.

To generate BI for a claims department, you need:

  • Digitally captured claims information — the more informationper claim, the better
  • E-billing information from electronic invoices
  • An enterprise-quality reporting tool capable of combining claimand invoice information

With these in place, all claims information can be combined withrespective invoice information, making claim details readilyavailable for reporting. The focus should be on managing cost, lossand case inventory, all of which are based entirely on someonedoing (or not doing) something. BI gives you transparency into allactivity conducted by outside counsel, allowing you to carefullymanage that activity.

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