Technology is revolutionizing the business of insurance.

According to Ernst& Young, technology is the number one external forceimpacting today's insurance market. Technologies such as socialmedia, telematics and analytics are redefining our market,impacting areas from marketing and distribution to customer serviceand pricing.

There is a notion often discussed in our industry thattechnology is just now disrupting insurance. I would argue thattechnology has been impacting the insurance industry for decadesand, frankly, mostly for the better. What is new is the opportunitythat technology is now providing to better connect insurers, agentsand insureds.

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