For the first time in history, there are five generations together in the workforce.

Pair that with the constant evolution of technology and a truly global supply chain, and there are major changes in the way business is done.

While much of business has moved to a digital platform allowing work to be performed from almost anywhere, the fundamentals of the claims process are not much different from 50 years ago. An insured event occurs, a claim is filed, the claim is reviewed and settled, and the insured gets back to business as usual — or at least that's the gist of what should happen. But as we all know, things don't always flow quite that smoothly.

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