For the first time in history, there are five generations together in the workforce.

Pair that with the constant evolution of technology and a truly global supply chain, and there are major changes in the way business is done.

While much of business has moved to a digital platform allowing work to be performed from almost anywhere, the fundamentals of the claims process are not much different from 50 years ago. An insured event occurs, a claim is filed, the claim is reviewed and settled, and the insured gets back to business as usual — or at least that's the gist of what should happen. But as we all know, things don't always flow quite that smoothly.

Continue Reading for Free

Register and gain access to:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.