If you feel like you're listening to a broken record when itcomes to the calls for digitization and modernization in insurance,you're not alone.

It seems like every year around this time we hear how far the global insurance industry lagsbehind other industries.

To be fair, there is much progress still to be made. However,we've seen great strides over the past few years as insurersdevelop and implement advanced technology like robotic processautomation, telematics and more user-friendly digital apps. These advancesshouldn't simply be dismissed.

Productivity and profitablility

The next step will be tying it all together in a meaningful waythat both anticipates customer needs and enhances businessproductivity and profitability. Across the globe, business and ITexecutives have come to accept the correlation between committingto digital transformation and advancing business. A recent studyfrom The Economist Intelligence Unit (EIU) on behalf ofCSC showed as much.

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