Deciding between a suite vs best-of-breed strategy when upgrading core systems is an important decision, but it is only the first of many choices insurance companies will have to make throughout the upgrading process.

For a smaller commercial-lines company, like Pennsylvania-based Millers Mutual, best-of-breed seemed a sensible choice, and while CIO Larry Fortin champions the decision's benefits, he noted that any major upgrade comes with its share of challenges.

During a recent webcast, "Core Systems: When is a Best-of-Breed Strategy the Right Approach?," Fortin outlined Miller Mutual's journey and provided tips and lessons to help insurers understand what to expect when undergoing a similar process.

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