In 1969, when my grandfather Herbert W. Kaufman founded theH.W. Kaufman Financial Group, computers had just begunnetworking with each other, and banking automation was still a yearaway.
Needless to say, we have come a long way.
Today, the desire — and need — to implement and adapt totechnological changes in our industry has never been moreessential.
Relationship-driven business
It's undeniable that the insurance industry has been and alwayswill be a relationship-driven business. My grandfather and father,Alan Jay Kaufman, built the H.W. Kaufman Financial Group and itssubsidiaries — including Burns & Wilcox — by understanding thevalue of a handshake and attracting and retaining the best talentavailable. However, the world has evolved over the years and so toohas the way businesses operate.
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