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Client satisfaction leads to client loyalty. (Photo: iStock)

Client satisfaction is a term used to measure how products and or services supplied by a company meet or exceed the expectations of its clients. It provides a metric that management can use to monitor and improve their business processes. Client satisfaction is also a point of differentiation in a competitive marketplace. Perhaps most importantly, client satisfaction leads to client loyalty.

To achieve client loyalty, Spartan Recoveries LLC, a leading provider of subrogation services, has created a client-focused culture for both internal and external customers. Our investment in improving the client experience and consistency in providing top-notch service has instilled trust and created our brand promise. Becoming a trusted partner with a deep understanding of our client’s business objectives has on occasion created an awareness of what our client needs before they realize they need it.

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