Here is a list of common scenarios where retrieving the crash data may be prudent:

Investigate reported steering, accelerator, or brake malfunctions
Determine seatbelt status at time of impact
Identify if there were any passengers in the vehicle at time of impact
Obtain recorded speed prior to impact
Determine vehicle odometer mileage at time of impact
Identify whether any diagnostic trouble codes were present at time of impact
Determine if cruise control was in use prior to impact
Preserve data for any future accident reconstruction
Determine if vehicle in drive, park, reverse or neutral at time of impact
Investigate reported malfunction of airbags — did not deploy or reportedly deployed but no impact

How to choose a service provider for your Crash Data Retrieval needs:

Are they knowledgeable? Ask for the certifications and experience of those retrieving the data. Make sure they can perform the task and interpret the information accurately.
Is their service easy to use? Can they manage the entire crash data retrieval process, from project acceptance to storage of evidence. Contact them once the accident occurs and ensure they can coordinate the shipping of the module to their facility and then send you a PDF of the module's recorded crash data.
Can they expedite data processing? Time is of the essence in these situations. Are they able to image and email crash data within 3 business days of receiving the module?
Do they offer storage and evidence handling? After imaging the crash data from the module, ensure that the company can securely store the module, or ship it to you directly. You will need this capability as the subrogation process can be lengthy and you should partner with a vendor that has experience with subro and claims.

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