When an adjuster interviews a policyholder or claimant as part of a claim, certain factors can help verify whether or not the information being shared is really the truth.
Any interview should be nonaccusatory with a goal of gathering information about the claim and the events that led up to it.
Sometimes an insured may not be entirely honest. Joseph Buckley, president of the Chicago-based John E. Reid and Associates Inc., shared some of the "tells" that can indicate whether an interviewee is telling the truth during the opening keynote at the International Association of Special Investigation Units 2016 Seminar in Las Vegas this week.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
