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A majority of my conversations with appraisal supervisors from auto insurance carriers include a discussion on appraiser effectiveness, which makes sense since these are the individuals that can have a significant impact on claim cost, cycle time and customer satisfaction. Most frequently, I hear that the obstacle to understanding the true effectiveness of appraisers is that the data can become too cumbersome — some insurers can review 20 measures or more to gain the insight needed to track and measure individual performance. Scaling this activity across their appraisers to get a peer comparison can be an extremely time-consuming exercise, which means it doesn’t always get done, resulting in organizational blind spots and missed opportunities.

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