Great CAT adjusters have years of practical experience and understand the importance of the big and little things on a loss. (Photo: Getty images)

What does it take to be a great catastrophe adjuster? It can be summed up in three words: compassion, ability and training, or CAT for short.

Great CAT adjusters have compassion, which transcends simply caring about the victims of a catastrophe, and they are willing to walk in the moccasins of their claimants. How do they do this? By demonstrating empathy for their policyholders, taking the time to get to know them and setting the tone for the entire process. Empathy and respect don’t stop at the initial inspection, they must be carried through the life of the claim.

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