6 best practices for case managers

To ensure every claim is handled with compassion, case managers need to focus on these six best practices.(Photo/Shutterstock)

There’s a troubling misperception in the Workers’ Compensation industry that must be addressed. Case managers, adjusters and those involved in settling injury claims have one mandate: To cut costs no matter what.

At Genex Services, we want to help employers and insurers ensure optimal use of case managers and control costs. The misperception is our blind adherence to cost-cutting, rather than our humanity and compassion toward injured workers. Most in our industry work diligently to balance appropriate use of case managers, return to work and management of costs for the benefit of all parties.