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Disruption has been the lead story for the last few years – and rightfully so. Rapid technology advancements, mass consumerization of new technologies and platforms, and marketplace entrants like Uber and Google are – and will continue – to create fundamental shifts in how business is conducted and how insurance products are developed, delivered, sold and serviced. Some experts advise on becoming part of the disruption – to disrupt the disrupters, while others maintain that meaningful innovation can come through continuous improvement. Your organization may be looking to accomplish one or both. Either way, introducing meaningful changes for sustained improvements requires focus and diligence to avoid being part of the estimated 60-70% of all change initiatives that fail.

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