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The Beatles got it right: We can get by with a little help from our friends. For California Casualty, achieving the goal of customer engagement was realized by combining the business intelligence of J.D. Power, a global marketing information services company providing performance improvement, social media and customer satisfaction insights, with the flexibility of the Guidewire platform. An “Auto Claims Satisfaction Study” conducted by J.D. Power in 2014 confirms it. Among the results, the survey showed that California Casualty: 

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