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I’ve had the privilege of speaking at a number of industry events this year and one of the topics that frequently comes up is how much this industry is changing. Technology has transformed the way adjusters, claims managers, risk managers, subrogation specialists and SIU investigators do their jobs. They have more tools available to track customers’ buying habits and investigate their losses. Social media has become an important source of information for claims managers and attorneys. Policyholders can now self-adjust some losses using their mobile devices — allowing them to schedule services almost immediately when a claim is filed.

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