At the RIMS risk management conference in New Orleans lastmonth, NU P&C Editor-in-Chief Shawn Moynihan sat down with FMGlobal’s Chris Johnson, senior vice president, division manager,Europe/Middle East/Africa, to talk about lessons learned from majorcat events such as Katrina and Sandy; the challenges—and promise—ofdeveloping markets; and the one, simple question a prospectiveclient needs to answer when defining its risk profile.

Shawn Moynihan: You’ve spoken about“earning the right to be trusted” by new clients. How does aninsurer (like FM Global) establish and build upon thatrelationship, in a business that depends so much on being able tohave confidence in your carrier?

Chris Johnson: It really begins with structure. As a mutualcompany, we’re solely responsible to our policyholders, includingour board of directors. Our board of directors are not externaldirectors, they’re engaged policyholders, so we’re never conflictedwith who are we serving; we’re only here to serve one group—ourpolicyholders. That notion gets through to every single employee,that we’re a policyholder-run organization.

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Shawn Moynihan

Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; seven Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at [email protected].