When an adjuster or restoration contractor unknowingly walks into a claim involving a hoarding situation, the immediate response tends to be, “Oh no.” Hoarding claims are more complex because merely entering the home can be a challenge; there are a significant amount of contents involved along with unknown risks.

It may be hard to tell from the outside of a home that hoarding will be an issue. The curtains might be closed and there may be a collection of items in the backyard, but usually it is apparent the moment someone steps into the house. A number of television shows depict how these individuals live, what they collect and their inability to part with their belongings.

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