With an improving construction market comes greater competition, tighter margins and more opportunity to potentially experience construction defects.
General contractors, specialty contractors and project owners are increasingly recognizing the role quality control programs play as a driver of success in this new market, helping deliver quality projects on time and budget, and without the cost and reputational damage associated with construction defect claims.
Doug Cauti, chief underwriting officer of Liberty Mutual's National Insurance Specialty – Construction practice, on the importance of quality assurance.
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