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The shrinking insurance workforce was a topic addressed at the recent Property Loss Research Bureau (PLRB) Claims Conference and Insurance Services Expo in Anaheim, Calif. In a presentation on attracting, retaining and engaging claims talent, Shameem Awan, assistant vice president for Amica Mutual Insurance Company’s corporate office, and Matt Higgins, a senior claims supervisor for Amica, offered some recommendations for insurers on how to find and keep good employees.

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