Many of you may not realize that my background includes almost 20 years of reporting on the disaster restoration industry — fires, floods, hurricanes and other catastrophes. As I covered the aftermath of several disasters starting with a fire in the St. Louis Arch to the devastation caused by Hurricane Sandy, I gained immense respect for all of those who respond in the wake of these catastrophes.

Covering the events of September 11th probably had the biggest impact on me. I interviewed people who just narrowly escaped the collapse of the World Trade Centers and others who lived and worked around Ground Zero.

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