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Contractor networks have become a valuable tool in delivering property claims services to policyholders. In the early days of property claims handling, the insurance carrier focus was on providing indemnification to their policyholder. When a claim was reported, the quality of service was focused on how soon an inspection and payment could be made to the policyholder. After all, when one reads a typical insurance policy all that is owed, by the insurer, is indemnification. Therefore, insurance companies created workflows and processes that utilized claim staff and independent adjusters as the method of inspection with a race to conclude claims as soon as practical.


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