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A strong provider network program is critical to a property and casualty (P&C) insurers’ cost containment, benefit extension and customer retention strategies. Both in the workers’ compensation and auto casualty markets, one tremendous opportunity to retain customers and maintain a competitive edge comes from the lower claims costs associated with provider bills that fall into provider networks.

Positive customer satisfaction is a requirement for retaining customers and growing a business. The claims process is one of the best opportunities for P&C carriers to provide added value to their policyholders. For auto insurance carriers, using voluntary provider networks lowers the costs associated with claim-related medical treatment and enables policyholders to receive additional, necessary, medical care since they will not reach their policy limits as quickly. This translates to customer benefit extension, which in turn can drive a better customer retention outcome.

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