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Although insurers show a willingness for change, they are struggling to build a solid technology foundation as only 28% of insurers think tech and business goals are in sync, according to a recent report from State Street, a Boston-based financial services provider.

The survey of more than 300 insurers found that 78% of respondents face growing demand from their customers to invest in new technology, which is more pressure than what is put upon insurers for business expansion, new regulations and competitors’ actions.

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