It seems that millennials (individuals born between 1977 and 1994) and the largest group of homebuyers and renters in the U.S., are less happy with their insurance experiences than any other age group.

In a study released by J.D. Power, Gen Y consumers are the least satisfied when compared to other generations. On a 1,000-point scale, Gen Y customers averaged 755 for their homeowners insurers and 784 for their renters insurer providers. Satisfaction ratings were highest among those born before 1946 (pre-boomers) at 846 for homeowners insurance and renters insurance was highest among those born between 1946-1964 (boomers) at 829.

The study looked at five different factors for homeowners and renters insurance: interaction, policy offerings, price, billing and payment, and claims. Satisfaction factors for individual life insurance included four factors: price; policy offerings; interactions — which also addressed call center, website and local agent/financial advisor; and billing and payment.