"We have a new kind of video camera for the investigator. But, we are not the ones filming, photographing and documenting our cases. The world is filming and photographing for us."

Content across the web multiplies exponentially. Mining this data yourself can be time consuming and expensive. Trained investigators are now using proprietary web search technology, social media sites and professional investigative techniques to uncover public data from the web. However, this information and technology change quickly. Understanding these shifts, investing in these changes and preparing for the future (especially as it pertains to mobile data or "pocket technology") is more important than ever.

In the last five years, most professional insurance investigators figured out the "trusty" desktop computer. They set up social media accounts on Facebook and Twitter, and started to explore investigations online. We were all excited when we found a few claimants on Facebook and used their public posts to mitigate exposure on a claim. What followed was a social media explosion in insurance investigations.

Recommended For You

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.