Once upon a time, the steady grind of the printer was heard in every thriving insurance agency, audible evidence of productivity and profitability. But advances in technology have rendered paper obsolete—right?

Maybe not, according to many industry experts. Although no firm figures exist, most agree that the fabled “paperless” insurance agency, for decades lauded as the ideal, is still far from a common reality. Tech guru Steve Anderson says the paperless office is a “myth,” with roadblocks ranging from legal issues involving electronic signatures to the simple habit of hoarding paper documents.

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