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Due to rising consumer expectations, new technologies and the widening workforce skills gap,insurance agencies and companies are pressured to evolve their business models to meet the industry’s new demands. While the industry promises growth, nearly every role within the company, from customer service representatives to actuaries, will be impacted by the evolution of technological capability. 

Insurance companies are modernizing their systems, moving away from legacy computer systems to implement automation, self-service features, and access to real-time information to meet customer expectations. Big data, predictive analytics, online chat and even email have changed the way that insurance professionals conduct business on a day-to-day basis.

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