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On May 7, President Obama made a stopover visit to Vilonia, Arkansas, to lift the spirits of its residents whose community was devastated twice in three years by tornadoes. As director of Enservio Service on Site (SOS), which works directly with policyholders to capture inventories in the wake of a disaster, Michael Pelonero took a break to share his experiences. From his third-story window he could see the barricades set up by the Secret Service in preparation for the President’s invitation-only press conference. As much as he wanted to meet the most powerful man in the world, Pelonero lamented that his team couldn’t even brush their teeth for lack of running water.

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