National ConnectForce Claims has begun a pilot evaluation using Google Glass as a way to provide realtime feedback from field adjusters. The claims solution provider teamed up with Claimable, a claims management and processing system, to integrate field adjusters' Google Glass data into the claims processing system.
|Google Glass uses an optical head-mounted display to tranasfer live data via voice command. Field adjusters wearing Google Glass can instantly share information–including real-time video and sound–with a supervisor, specialist or desk adjuster. National ConnectForce Claims anticipates that this technology will result in faster claim settlements by increasing productivity and reporting efficiency.
|Michael Hearn, director of operations of NCC, says "Google Glass has the potential to be a disruptive technology in the claims adjusting industry. We will be able to use this technology for real-time claims and catastrophic event assessments and to assist in training prospective adjusters."
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