Fraud fighters are constantly looking for new approaches to old problems while sometimes applying old approaches to new ones. Within the realm of auto claims, p&c insurers are devising strategies that meld biomechanical engineering with investigative acumen and the latest technologies.
Although event data recorders (EDRs)—also referred to as “little black boxes”—have been around for years, insurers are finding new ways to better utilize the data they collect in order to make more accurate liability determinations. To this end, a sister industry has emerged to offer various products to enhance the value of EDRs. Some of these products may ultimately impact auto claims handling in a meaningful way.
The Crash Data Retrieval (CDR) tool, for example, is one such product that is assisting insurers in accident investigations today. The CDR tool uses a combination of hardware and software to read crash data found in a vehicle's EDR.
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